Terms and Conditions
Welcome to Ivelou. By placing an order through our website, you agree to the following terms.
Orders
All items are handmade or carefully curated. Colors, scents, and product details may vary slightly due to small batch production.
Payments
All payments are processed securely through our trusted payment partners. We do not store full credit card details.
Shipping
Orders are prepared with care. Delivery times may vary depending on location, holidays, and carrier delays. You will receive confirmation once your order has shipped.
Use of Products
Our items are for personal use only. Please follow all product instructions and discontinue use if irritation occurs.
Limitation of Liability
Ivelou is not responsible for misuse of products or delays caused by shipping carriers or incorrect shipping information provided during checkout.
Updates
We may update our policies from time to time. The most recent version will always be posted here
Return and Refund Policy
Return and Refund Policy
Due to the personal and handcrafted nature of our items, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or incorrect, please contact us within 7 days with your order number and photos of the issue. We will review the situation and offer a replacement or store credit when appropriate.
Your satisfaction matters to us, and we will always do our best to make it right.
Take a Peek at Our Add Ons in the Shop.
Choose from our add ons to add a little more comfort, a little more love, and a touch that feels uniquely theirs.
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